Women’s Bags
Men’s Accessories
Bridal Aso Ebi
Ceremonial Fabrics
Event Outfits
Groom’s Attire
Wedding AccessoriesShipping Policy
Thank you for shopping with us. We are committed to ensuring that your order is delivered safely and within a reasonable timeframe.
1. Order Fulfillment Timeline
All orders are processed and shipped within 7-10 working days from the date of order confirmation. Once your order is ready, it will be dispatched immediately using a reliable courier service.
2. Delivery Duration
Delivery typically takes 3-5 working days after dispatch, depending on your location. Please note that delivery timeframes may vary slightly due to logistics or customs procedures.
3. Shipping Method
We use trusted courier partners for all deliveries, and a tracking number will be provided once your order is shipped. You can track your package at any time.
4. Shipping Costs
Shipping fees are calculated at checkout based on your destination and order weight. International buyers are responsible for any customs duties or import taxes.
5. Address Accuracy
Please ensure that your shipping address is complete and accurate. We are not responsible for failed deliveries due to incorrect or incomplete address details.
6. Delivery Concerns
If you encounter any issues with your delivery, kindly contact us at riveraglamrtw@gmail.com within 48 hours of the expected delivery window for prompt assistance.
Refund Policy
We value your satisfaction and are committed to providing quality pieces. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds are only processed under the following conditions:
- The item delivered is damaged, wrong, or significantly different from what was ordered.
- A refund request is made within 7 days of receiving the item.
- The item is returned unused, in its original condition and packaging, with all tags intact.
- 2. Items Not Eligible for Refund Custom-made or made-to-measure items (e.g., dresses tailored to your measurements)
- Items bought on sale or clearance.
- Delays caused by shipping or customs (as we have no control over external logistics once items are dispatched).
- Minor color differences due to lighting or screen resolution.
Cancellation / Return / Exchange Policy
- Orders can only be canceled within 24 hours of purchase. After this period, production begins and cancellations will no longer be accepted.
- We do not accept exchanges for custom or made-to-order items.
- If your item arrives damaged or incorrect, please contact us within 48 hours of delivery for review and resolution.